Subscribe & Save Terms
King Island Pure Pty Ltd
Subscribe & Save Program – Terms and Conditions
Last updated: 1 October 2026
These Terms and Conditions apply to the King Island Pure Subscribe & Save program (“Subscription Program”).
By joining the Subscription Program, you agree to these terms in addition to the general Terms and Conditions and Privacy Policy available on the King Island Pure website.
1. About the Subscription Program
The King Island Pure Subscription Program allows you to receive selected products on a recurring basis at the subscription price displayed at the time you subscribe.
When you subscribe, you authorise King Island Pure to automatically charge your nominated payment method for each scheduled order until your subscription is cancelled in accordance with these Terms. Your subscription continues after the initial minimum commitment period unless and until you cancel it.
2. Minimum Two-Delivery Commitment
The Subscription Program has a minimum commitment of two completed deliveries.
Your first subscription order counts as your first delivery. Your second scheduled subscription order counts as your second delivery. You may cancel your subscription after your second subscription order has been processed and the minimum two-delivery commitment has been completed.
After the minimum commitment has been completed, there is no further fixed-term commitment, and you may cancel your subscription before your next scheduled order in accordance with section 8 below. The minimum two-delivery commitment will be clearly disclosed when you select a subscription option and before you complete your purchase.
3. Subscription Frequency
Where available, you may choose from the delivery frequencies displayed on the product page when you subscribe, for example every 4, 6 or 8 weeks. Your selected delivery frequency will be shown when you place your order and within your subscription account. After joining, you may be able to change your future delivery frequency through your customer subscription portal, subject to the minimum two-delivery commitment.
4. Subscription Pricing and Discounts
The price and any Subscribe & Save discount applicable to your first subscription order will be displayed before you complete your purchase. Subscription discounts apply only to eligible products purchased through the Subscription Program. Unless otherwise stated, promotional discount codes cannot be combined with a subscription discount.
Prices are displayed in Australian dollars and include GST where applicable. Any applicable delivery or shipping charges will be disclosed at checkout or before a recurring order is processed.
5. Future Price Changes
From time to time, King Island Pure may need to change the price of a product, subscription discount or applicable delivery charge. If a change will increase the amount you pay for a future subscription order, we will give you reasonable advance notice before the new price applies.
If you do not wish to continue your subscription following a price increase, you may cancel your subscription before the increased price takes effect, including during an initial minimum commitment period where reasonably required by applicable law. Price changes will not apply retrospectively to orders that have already been processed.
6. Automatic Recurring Payments
By joining the Subscription Program, you authorise King Island Pure and its payment service providers to charge your nominated payment method automatically for each recurring subscription order.
The amount charged will include:
- the applicable subscription product price;
- any applicable GST;
- delivery or shipping charges; and
- any other charges clearly disclosed to you before the order is processed.
Your payment method will continue to be charged at your selected subscription frequency until your subscription is cancelled.
7. Managing Your Subscription
You can manage your subscription through your King Island Pure customer subscription portal.
Depending on the options available for your subscription, you may be able to:
- change your delivery frequency;
- change your next delivery date;
- update your payment details;
- update your delivery address;
- swap an eligible product;
- skip a future delivery; or
- pause your subscription.
Some subscription management options may be restricted during the initial two-delivery commitment period. Where possible, King Island Pure will allow reasonable changes to delivery timing or frequency during this period so that customers can manage their subscription without having to cancel it. Any change must be made before the applicable order has been processed.
8. Cancelling Your Subscription
During the first two deliveries
Your subscription cannot be cancelled until your minimum two-delivery commitment has been completed. This means that once you subscribe, you are committing to purchase and pay for a minimum of two subscription orders. This does not limit any rights you may have under the Australian Consumer Law, including where goods are faulty, not as described or otherwise fail to meet a consumer guarantee.
After the second delivery
Once your second subscription order has been processed, you may cancel your subscription at any time before your next order is processed.
You can cancel through your customer subscription portal or by contacting King Island Pure at sales@kingislandpure.com.au. Cancellation prevents future subscription orders from being generated. It does not automatically cancel or refund an order that has already been processed.
9. Skipping or Pausing Deliveries
Where this functionality is available, you may request to skip or pause a future delivery through your customer subscription portal. Skip and pause options are intended to provide flexibility where you temporarily do not require another delivery.
King Island Pure may place reasonable limits on repeated skipping or pausing during the initial two-delivery commitment period where doing so would otherwise avoid the minimum purchase commitment. Any applicable restrictions will be clearly communicated through your subscription portal.
10. Order Processing and Changes
Subscription orders are automatically generated according to your selected delivery schedule. You are responsible for reviewing your upcoming subscription details and keeping your:
- delivery address;
- payment information; and
- subscription preferences
up to date. Once an order has been processed or dispatched, we may not be able to change or cancel it. If you need assistance with an upcoming order, please contact us as soon as possible.
11. Payment Failure
If a recurring payment cannot be processed, we or our subscription provider may attempt to process the payment again. We may also contact you and ask you to update your payment details. Your subscription may be paused or suspended if payment continues to be unsuccessful. We will not dispatch an order until the applicable payment has been successfully processed.
12. Product Availability
Subscription products remain subject to availability. If a subscribed product becomes temporarily unavailable, we may:
- delay the order;
- contact you to arrange a suitable alternative;
- allow you to skip that delivery; or
- refund any amount already paid for an item that cannot be supplied.
We will not substitute a materially different product without your agreement.
13. Promotions and Subscription Offers
From time to time, King Island Pure may offer introductory subscription discounts, gifts, promotional pricing or other incentives. Additional terms may apply to those promotions and will be disclosed with the relevant offer. Unless expressly stated otherwise, promotional subscription offers are subject to the minimum two-delivery commitment.
14. Returns, Refunds and Consumer Guarantees
Subscription purchases are subject to King Island Pure's Returns and Refunds Policy. Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.
If a product is faulty, damaged, unsafe, materially different from its description or otherwise does not comply with an applicable consumer guarantee, you may be entitled to a repair, replacement, refund or other remedy under Australian law.
15. Changes to the Subscription Program
King Island Pure may update the Subscription Program or these Terms from time to time.
Where a material change affects an existing customer's subscription, particularly a change relating to price, minimum commitment, cancellation rights or delivery terms, we will provide reasonable notice before the change applies. If a proposed material change significantly disadvantages you, you may cancel your subscription before that change takes effect, subject to applicable law.
16. Ending the Subscription Program
King Island Pure may discontinue the Subscription Program, an individual subscription plan or a particular subscription product. If we do so, we will provide reasonable notice where practicable and will not charge you for products that we cannot supply. Any amount already paid for an order that cannot be fulfilled will be refunded.
17. Privacy
Personal information collected in connection with your subscription will be handled in accordance with the King Island Pure Privacy Policy. Payment details may also be processed and securely stored by Shopify, our subscription technology provider and our authorised payment service providers in accordance with their respective privacy and security practices.
18. Contact Us
If you have questions about your subscription or these Terms, please contact by email: sales@kingislandpure.com.au or our contact page on our website: kingislandpure.com.au.