Privacy Policy

Last updated: 1 May 2026

1. Introduction

This Privacy Policy describes how King Island Pure ("we", "us", "our") collects, uses, discloses, and otherwise handles your personal information when you visit, access, or use our website located at kingislandpure.com.au (the "Site"), make a purchase, or otherwise interact with us (collectively, the "Services").

For the purposes of this Privacy Policy, "you" and "your" refers to any individual whose personal information we collect, including customers, website visitors, and other individuals who interact with us.

This Privacy Policy is designed to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as well as applicable international privacy laws including the General Data Protection Regulation (GDPR) where relevant.

2. How We Collect Personal Information

We collect personal information in a variety of ways depending on how you interact with our Services.

2.1 Information We Collect Directly from You

We may collect personal information that you provide directly to us, including:

  • Contact details such as your name, billing address, shipping address, telephone number, and email address
  • Transaction and order information, including purchase history and payment confirmation details
  • Account information such as login credentials and account preferences
  • Customer support communications and any information you provide when contacting us
  • Information relating to promotions, reviews, referrals, loyalty programs, or gift cards

Where practicable, you may choose to interact with us anonymously or using a pseudonym. However, in many cases we require personal information to provide our Services (for example, to process transactions or deliver products).

2.2 Information We Collect Automatically

We may automatically collect certain information about your interaction with our Services ("Usage Data"), including:

  • IP address
  • Device type, browser type, and operating system
  • Pages viewed, links clicked, and browsing behaviour
  • Referring URLs and session data

This information is collected using cookies and similar technologies.

2.3 Information We Collect from Third Parties

We may obtain personal information from third parties, including:

  • Our eCommerce platform provider Shopify
  • Analytics and advertising providers such as Google
  • Shipping and fulfilment service providers, including SellerDash
  • Payment processors who collect and process payment information on our behalf

We take reasonable steps to ensure that these third parties handle your personal information in accordance with applicable privacy laws.

3. How We Use Personal Information

We use personal information for the following purposes:

3.1 Providing Services

To:

  • Process and fulfil orders
  • Manage payments and transactions
  • Deliver products and services
  • Provide customer support
  • Manage user accounts

3.2 Marketing and Communications

We may use your personal information to send marketing communications and promotional materials about our products and services.

We comply with the Spam Act 2003, and you may opt out of receiving marketing communications at any time by using the unsubscribe link or contacting us.

3.3 Personalisation and Profiling

We may analyse your personal information, including browsing behaviour and purchase history, to:

  • Personalise your experience
  • Recommend products
  • Tailor marketing communications

This may involve automated processing or profiling.

3.4 Security and Fraud Prevention

We use personal information to:

  • Detect and prevent fraud or misuse
  • Maintain the security of our Services
  • Protect our rights and the rights of others

3.5 Legal and Compliance

We may use personal information to comply with legal obligations, resolve disputes, and enforce our terms and policies.

4. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to collect and use personal information.  These technologies may be provided by us or third parties such as Google.

We use:

  • Essential cookies to enable core functionality
  • Analytics cookies to understand user behaviour and improve our Services
  • Marketing cookies to deliver relevant advertising

Where required by law, we will obtain your consent before using non-essential cookies.

You can manage your cookie preferences through your browser settings or any cookie consent tools available on our Site.

5. Disclosure of Personal Information

We may disclose your personal information to:

  • Service providers who assist us in operating our business (including IT, payment processing, data analytics, and customer support providers)
  • Logistics and shipping providers via SellerDash
  • Marketing and analytics partners such as Google
  • Our professional advisers (legal, accounting, etc.)
  • Government or regulatory authorities where required by law

We do not sell your personal information.

6. Overseas Disclosure of Personal Information

Your personal information may be disclosed to recipients located outside Australia, including in the United States, Canada, and countries within the European Union.

Where we disclose personal information overseas, we take reasonable steps to ensure that the recipient does not breach the Australian Privacy Principles in relation to that information, in accordance with the Privacy Act 1988, unless an exception applies.

7. Security of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

These measures include:

  • Encryption and secure data transmission
  • Secure payment processing systems
  • Access controls and authentication procedures
  • Use of reputable third-party service providers such as Shopify

However, no method of transmission over the internet is completely secure.

8. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, including:

  • Transaction and order data: up to 7 years
  • Marketing data: until you unsubscribe or withdraw consent
  • Account data: while your account is active or as required by law

9. Data Breaches

In the event of a data breach that is likely to result in serious harm, we will comply with our obligations under the Notifiable Data Breaches scheme, including notifying affected individuals and relevant regulators.

10. Your Rights

Under the Australian Privacy Principles, you have the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate or outdated information
  • Make a complaint about how your personal information is handled

You may also have additional rights under applicable international laws.  To exercise your rights, please contact us using the details below.

11. Complaints

If you believe we have breached applicable privacy laws, you may contact us to lodge a complaint.

We will respond within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the
Office of the Australian Information Commissioner.

12. Third-Party Websites

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those websites, and we encourage you to review their policies.

13. Children’s Privacy

Our Services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from children without appropriate consent.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal obligations, or for other operational reasons. When we do so, we will update the "Last updated" date and take any additional steps required by applicable law.

15. Contact Us

If you have any questions or requests regarding this Privacy Policy or our privacy practices, please contact us:

King Island Pure Pty Ltd

Unit 32, 14 Loyalty Road

North Rocks NSW 2151

Australia

eMail: sales@kingislandpure.com.au